Dialpad Pricing 2027: Every Plan, Fee and Real Cost

Dialpad’s business phone product, Dialpad Connect, costs $15 per user per month on Standard and $25 on Pro if you pay annually, or $27 and $35 if you pay monthly. Enterprise is quoted. Dialpad also sells a contact center (Dialpad Support), a sales dialer (Dialpad Sell) and an AI Agent, each priced separately. Below is every Connect plan, what it includes and leaves out, the seat minimums that catch people off guard, and what a small team really pays.

Prices checked September 30, 2026 on Dialpad’s pricing page. Check their site for current pricing.

Dialpad Connect plans at a glance

• Standard: $15/user/month billed annually, $27 billed monthly. Minimum 1 seat, 1 office.
• Pro: $25/user/month billed annually, $35 billed monthly. Minimum 3 seats, up to 10 offices.
• Enterprise: contact sales. Minimum 100 seats, unlimited offices.

Two notes from Dialpad’s own page. Prices shown exclude applicable taxes, regulatory fees and surcharges, which are added at checkout. And the price you see may differ by region and currency.

What each Dialpad plan includes

Standard

Standard is a genuinely good entry plan, and its AI is the reason people pick Dialpad. You get unlimited calling, one local number per user, a multi-level auto attendant, custom call routing, call recording, spam call detection, SMS and MMS, team messaging, and video meetings for up to 150 participants and up to five hours. On the AI side, real-time call transcription, voicemail transcription and AI Recaps (call summaries with action items) are all included. Google Workspace integration is included too.

What Standard leaves out: you’re limited to one office and three departments or ring groups, and hold queues aren’t included. Extra numbers for individual users aren’t listed on Standard. The bigger gap for most teams is integrations: Salesforce, HubSpot, Zapier, Slack, Zendesk, Microsoft Teams, and open APIs and webhooks all start on Pro.

Pro

Pro adds those integrations, 24/7 support, hold queues, up to 25 ring groups, additional local or international numbers for individuals, quality-of-service reports, and up to 10 offices. It needs at least three seats, so a two-person team that wants HubSpot sync still pays for three.

Enterprise

Enterprise adds SSO through Okta, Azure and OneLogin, user extensions, unlimited ring groups and offices, and a 99.9% uptime commitment. It starts at 100 seats and is priced by sales.

Dialpad’s other products and the AI Agent

If you’re comparing Dialpad to an AI answering tool, this part matters. AI Recaps and transcription come with Connect, but the AI that actually answers calls, Dialpad AI Agent, is a separate product. Dialpad prices it per conversation: you buy a pool of AI Agent Credits, and a conversation is only billable when the AI retrieves information or takes an action like scheduling, routing or an order lookup. The price itself is through sales.

Dialpad’s contact center and sales products are priced per user too, according to its LLM info page:

• Dialpad Support: Essentials $80 (annual) or $95 (monthly), Advanced $115 or $135, Premium $150 or $170.
• Dialpad Sell: Essentials $39 or $49, Advanced $95 or $110, Premium $150 or $170.

Most small businesses only need Connect.

Add-ons and fees that push the total up

• Taxes, regulatory fees and surcharges: added at checkout on every plan. Dialpad doesn’t publish a single figure because it depends on where you are.
• International calling: billed at Dialpad’s international rates. Dialpad supports local numbers in more than 50 countries.
• Internet fax, meeting dial-in by phone (PSTN), and large meetings up to 1,500 people: listed as add-ons on every plan.
• Toll-free numbers: supported on every plan, marked with a footnote on Dialpad’s comparison grid, so check the cost before you assume it’s free.
• Texting registration: in the US, business texting on any provider requires carrier registration, which usually carries its own fees.

Contract, billing and the free trial

You can pay monthly or annually. Annual billing is where the $15 and $25 come from, and it saves a lot on Standard: $12 per user per month. Dialpad’s LLM page notes pricing may vary by package, region, contract terms and add-ons. There’s a 14-day free trial of Connect with self-service setup.

What a 5-person team actually pays for Dialpad

A five-person team on Standard:

• Billed annually: 5 × $15 = $75/month, or $900 for the year.
• Billed monthly: 5 × $27 = $135/month.

If that team wants calls logged in HubSpot or Salesforce, it’s Pro: 5 × $25 = $125/month annually, or 5 × $35 = $175/month monthly. Add taxes and regulatory fees on top. If you also want an AI to answer the calls nobody picks up, that’s the AI Agent, priced through sales on top of all of this.

Which Dialpad plan should you pick?

• Standard fits a single-office team that mostly calls and texts, works in Google Workspace, and doesn’t need calls synced to a CRM. It’s the cheapest way to get AI transcripts and recaps on every call.
• Pro fits teams of three or more that need HubSpot, Salesforce, Zapier or webhooks, hold queues, more than three ring groups, or more than one office.
• Enterprise only makes sense at 100 seats or more, or if you need SSO through Okta, Azure or OneLogin.

A few ways to keep the bill down. Pay annually only once you’re sure: on Standard it saves $12 per user per month, or $144 per user per year. Don’t buy Pro for a two-person team just to get one integration, because you’ll pay for a third seat. Check what a toll-free number and international calling will cost before you port numbers over. And use the 14-day trial with real customer calls, not test calls, so you see the transcripts and recaps on the work you actually do.

Is Dialpad worth it?

If you want AI on every call, Dialpad is one of the best values in the category. Real-time transcripts and AI Recaps on a $15 plan are hard to beat, and the meetings and messaging are solid. Teams that want searchable notes from every call without buying an add-on will like it.

The friction points: the three-seat minimum on Pro, integrations held back from Standard, a big monthly-versus-annual gap, and an AI Agent that’s a separate purchase you can’t price without a sales call.

Weighing Dialpad against others? Start with our Dialpad alternatives guide, or see how a business phone with a built-in AI receptionist compares.

Dialpad plans compared

If you mainly need your calls answered

Dialpad is excellent at making sense of calls your team takes. It doesn’t answer the ones they miss unless you add its AI Agent.

Fast Response starts from the other end. It’s a business phone line where your team answers from the same number, and the AI picks up whatever they miss, 24/7, in 29+ languages. Every call, yours or the AI’s, is recorded, transcribed and summarized in one inbox, with a built-in CRM. On Pro, automations can text a caller back or send the call details to your other tools. We handle your texting registration so you text from day one.

Starter is $29/month for a single user. Pro is $79/month and covers your whole team with no per-seat fees or seat minimums. Scale is $249/month and adds outbound AI call and text campaigns. No contract, and you can be live in about 5 minutes. Compare plans on our pricing page, or see where it fits in our guide to answering service cost. See how the AI receptionist, call inbox and desk phone support work. Comparing AI receptionists too? See our best AI receptionist roundup or work out what missed calls cost you with the missed call cost calculator.

Frequently Asked Questions