Question 1

What counts as a "text" on the Starter plan?

Accepted Answer

Any message in a conversation — replying to someone who called or texted you, following up after a call, or the AI texting a caller a link mid-call. Starter covers all of it. The only texting that requires Pro is campaigns: importing a list and messaging people in bulk.

Question 2

Is outbound AI calling on every plan?

Accepted Answer

Yes. Every plan can place outbound AI calls one contact at a time — to follow up, confirm, or reply by voice — drawing from your monthly AI minutes. What's exclusive to Scale is mass outbound: importing a list and launching AI call or text campaigns to everyone at once, with scheduling and a results dashboard.

Question 3

Is Ask Fast Response included in my plan?

Accepted Answer

Yes, on every plan. Ask lets you ask questions about your calls, texts and contacts in plain English and get answers with a link to each source. Each plan includes a daily number of questions, and the bar tells you when you've reached it; the allowance resets every day. It's in the web app now, with the mobile apps coming soon.

Question 4

What can Automations do?

Accepted Answer

On Pro and Scale, an automation can fire when a call comes in — sending an automatic text, or pushing the call details to another system by webhook. You can filter by conditions based on the call details so it only runs when you want it to. Bookings can trigger them too, so booking reminders go out by text or AI call before the appointment, and confirmations, review requests and rebooking texts send themselves. That's also how the advanced integrations work: Zapier or a webhook sends the call into your CRM and other tools. Google Calendar and Outlook are basic integrations, included on every plan, Starter too.

Question 5

What happens if I use all 30 AI minutes on Starter?

Accepted Answer

The AI keeps answering. Extra AI time bills at $0.25/min, charged by the second. Thirty minutes covers roughly 10–15 typical calls a month — if your volume is consistently higher, Pro triples your rate allowances and includes 100 AI minutes.

Question 6

Can I add another phone number?

Accepted Answer

Yes, two ways. An extra number is $9/mo: it rings on the same line and the same AI assistant answers it. An additional assistant account is $39/mo, number included: a separate account with its own AI assistant, phone number and app data, under the same login, for a second location, brand or business. You answer calls for both from the same app.

Question 7

Is a toll-free number included?

Accepted Answer

A toll-free (1-800) number is available on Pro and Scale, in place of a local number.

Question 8

Can I switch plans anytime?

Accepted Answer

Yes — upgrades take effect immediately, downgrades at your next billing date. No contract on any plan.

Question 9

Do unused minutes roll over?

Accepted Answer

No, allowances reset monthly. That's how we keep base prices this low.

Question 10

What does "custom workflows" mean on Scale?

Accepted Answer

We sit down with you and build your call handling the way your operation runs: routing rules, emergency triage criteria, escalation paths, scripts, languages. You describe it, we configure it, you approve it. If you need us to connect FAST RESPONSE AI to a specific system you use, we scope that as a custom integration project and quote it separately.

Every call answered. Starting at $29.

Every feature, plan by plan

Pricing questions, answered

Stop sending customers to voicemail