Last Updated: March 19, 2025
Welcome to Helpiz, LLC (“Helpiz,” “Fast Response AI,” “we,” “us,” or “our”), a Delaware LLC doing business as Fast Response AI. These Terms of Service (“Terms”), together with our Privacy Policy, form a legally binding contract (“Agreement”) between Helpiz, LLC dba Fast Response AI and you (“Client,” “you,” or “your”) governing your access to and use of our AI voice assistant services.
Fast Response AI provides artificial intelligence voice assistants as a service, which enables clients to manage inbound calls, make outbound calls, and store customer data in our Customer Relationship Management (CRM) system.
Please read these Terms carefully before using our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
We reserve the right to modify these Terms at any time at our sole discretion. We will notify you of any material changes by posting the updated Terms on our website and/or by sending you an email notification. Please check this page regularly for updates to these Terms. Your continued use of our services after any such modifications constitutes your acceptance of the updated Terms.
For the purposes of this Agreement:
To use our Services, you must create a User Account by providing accurate and complete information. You agree to keep your account information current and to update it promptly if any changes occur.
You must be at least 18 years old or the age of majority in your jurisdiction (whichever is higher) and legally capable of forming a binding contract with Fast Response AI to create an account and use our Services. Fast Response AI does not knowingly collect personal information from individuals under the age of 13.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your User Account.
You may not assign or transfer your User Account to any other person or entity without the prior written consent of Fast Response AI.
You agree to notify Fast Response AI immediately if you become aware of any unauthorized access to your account or any other security breach.
Fast Response AI reserves the right to refuse service, terminate accounts, or remove content at our sole discretion.
Fast Response AI provides artificial intelligence voice assistants as a service, which includes:
Fast Response AI does not guarantee that its Services will be error-free, uninterrupted, or that all issues will be corrected. We make no warranties regarding the results or achievements of the Services provided hereunder.
Fast Response AI will use commercially reasonable efforts to make the Services available with an uptime of 99.5% on a monthly basis, excluding:
For purposes of this SLA, “downtime” means the Services are completely unavailable and inaccessible to all users. Intermittent issues, slow performance, or partial functionality limitations do not constitute downtime.
If we fail to meet the 99.5% monthly uptime commitment, you may request a service credit equal to 5% of your monthly subscription fee for each 0.5% below our uptime commitment, up to a maximum of 30% of your monthly subscription fee. To receive a service credit, you must submit a request within 15 days of the end of the month in which the downtime occurred. Credits will be applied to future invoices and will not be refunded as cash.
This SLA represents our sole obligation and your exclusive remedy for any failure to meet our availability commitments.
The Services are not designed, intended, or approved for use in high-risk, emergency, or mission-critical situations where failure could lead to death, personal injury, or significant property or environmental damage. You expressly agree not to use our AI voice assistants for:
Fast Response AI expressly disclaims all liability for any damages arising from such high-risk use. If you require AI solutions for these purposes, you must seek specialized services designed specifically for high-risk applications.
Fast Response AI may modify, suspend, or discontinue any part of the Services from time to time. For material changes that would significantly impact your use of the Services, we will provide at least thirty (30) days’ advance notice via email to your account’s administrative contact and/or by posting a prominent notice on our website. Emergency security patches or changes required by law may be implemented with shorter notice periods. Non-material changes or enhancements may be implemented with or without notice. Your continued use of the Services after the notification period constitutes acceptance of the modified Services.
Fast Response AI will retain call recordings for up to one (1) year from the date of recording, after which they may be automatically deleted unless you have made other arrangements with us in writing.
We will retain your data for thirty (30) days following account cancellation, after which it will be permanently deleted. It remains your responsibility to export or backup any data you wish to retain before this 30-day period expires.
Your use of Fast Response AI’s Services is subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand how we collect, use, and disclose your information.
You acknowledge and consent that Fast Response AI monitors and records calls, voicemails, texts, and other communications for quality assurance, training, and compliance purposes. By using our Services, you consent to this monitoring and recording.
By using our Services, you acknowledge and agree to the following regarding communications:
You agree to use our Services in compliance with all applicable local, state, national, and international laws, rules, and regulations, including those related to data privacy, telecommunications, international communications, and the transmission of technical or personal data.
You agree not to use the Services for any purpose that is unlawful or prohibited by these Terms. You may not use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other party’s use of the Services.
You are solely responsible for all content that you input, upload, post, transmit, or otherwise make available through the Services. You acknowledge that Fast Response AI does not pre-screen content but reserves the right to refuse or remove any content that violates these Terms or is otherwise objectionable.
You are solely responsible for ensuring compliance with all applicable federal, state, provincial, and local laws regarding call recording, monitoring, and AI voice assistant usage in your jurisdiction(s) of operation. This includes, but is not limited to, providing appropriate notifications to called and calling parties, obtaining necessary consents, and maintaining required records. Fast Response AI makes no representations or warranties regarding the legal compliance of our Services in your specific jurisdiction(s).
You agree to pay all fees associated with the Services as specified on our pricing page or in a separate written agreement. All fees are non-refundable unless expressly stated otherwise or required by law.
Fast Response AI offers both subscription-based and metered usage billing options:
Complete details on our pricing structure, including subscription tiers and metered usage rates, are available on our pricing page. The specific billing methodology applicable to your account will be clearly indicated during the sign-up process and on your recurring invoices.
Fast Response AI will bill you in accordance with the billing terms specified in your plan. We reserve the right to change our prices upon thirty (30) days’ notice. Such notice may be provided by email or by posting the changes on our website.
Fast Response AI is committed to transparent, fair billing practices. We strive to ensure that all charges accurately reflect your usage of our AI voice assistant services. Our team is dedicated to providing support and resolving any billing issues efficiently to minimize impact on your business.
For any missed or late payment, Fast Response AI reserves the right to immediately suspend your access to the Services without prior notice until all outstanding payments are received in full. Upon suspension:
Service will be restored once all outstanding payments have been received and processed.
If payment remains outstanding for thirty (30) days or more, we reserve the right to terminate your account and delete all associated data in accordance with Section 4.2 of these Terms. Prior to account termination, we will make reasonable attempts to contact you using the contact information associated with your account.
All fees are exclusive of taxes. You are responsible for paying all taxes associated with your use of the Services, except for taxes based on Helpiz’s net income.
If you dispute any charges, you must notify us within thirty (30) days of the date of the disputed charge. If you believe your account has been overcharged, please contact our customer support team immediately at support@fastresponse.ai. We will investigate the discrepancy and, if an overcharge is confirmed, reverse any excess charges promptly.
Chargebacks should only be initiated as a last resort after all attempts to resolve billing issues directly with our support team have been exhausted. We view chargebacks as a serious breach of our payment terms that undermines our ability to provide reliable services. By using our Services, you agree to the following regarding chargebacks:
Fast Response AI owns and retains all right, title, and interest in and to the Services, including all intellectual property rights. Nothing in these Terms grants you any right, title, or interest in the Services, except for the limited license expressly set forth herein.
Subject to your compliance with these Terms, Fast Response AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.
You retain all right, title, and interest in and to the data you provide to Fast Response AI through the Services. You grant Fast Response AI a license to use, copy, transmit, store, and back up your data for the purpose of providing the Services and as otherwise permitted by our Privacy Policy.
You grant Fast Response AI the right to use the content, data, call recordings, transcripts, and interactions processed through our Services in anonymized and aggregated form to train, tune, and improve our AI models and machine learning algorithms. This includes:
This grant of rights to use anonymized data for training and improvement survives the termination of this Agreement.
Any conversations, scripts, or other material you provide specifically for training or customizing the AI voice assistants for your use (“Training Material”) remains your intellectual property. However, you grant Fast Response AI a license to use this material to configure, improve, and maintain your AI voice assistants.
Notwithstanding anything to the contrary in this Agreement, Fast Response AI shall be free to use and employ its general skills, know-how, and expertise, and to use, disclose, and employ any generalized ideas, concepts, know-how, methods, techniques or skills gained or learned during the course of providing the Services, subject to its obligations respecting your Confidential Information.
If you provide feedback or suggestions regarding the Services, Fast Response AI may use such feedback without restriction and without obligation to you.
You may not:
“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
Each party agrees to:
The obligations in Section 8.2 do not apply to information that:
This Agreement begins on the date you first accept these Terms and continues until terminated as described in this Agreement.
You may terminate this Agreement at any time by cancelling your account through the Stripe Billing portal prior to your contract renewal date (monthly or annually, as applicable) and discontinuing use of the Services. You will remain liable for all fees incurred up to the date of termination.
Fast Response AI may terminate this Agreement:
Upon termination of this Agreement:
Fast Response AI provides configurable call recording and disclosure features (“Recording Features”) that enable Clients to record calls and provide appropriate disclosures to called parties. These Recording Features include:
Client acknowledges and agrees that:
Fast Response AI strongly recommends that Client:
Client acknowledges that Fast Response AI does not provide legal advice regarding call recording laws or regulations. The availability of Recording Features does not constitute a representation that use of such features will ensure legal compliance in any particular jurisdiction.
Fast Response AI may provide educational resources regarding call recording compliance for informational purposes only. Such resources do not constitute legal advice, and Client is encouraged to consult with qualified legal counsel regarding specific compliance obligations.
Client shall defend, indemnify, and hold harmless Fast Response AI, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney’s fees) arising from or relating to:
Fast Response AI reserves the right to suspend or terminate Client’s access to the Services if Fast Response AI reasonably believes Client is using the Services in violation of applicable call recording laws or regulations.
The obligations and liabilities of Client under this section shall survive termination of this Agreement.
Fast Response AI warrants that the Services will be performed in a manner consistent with generally accepted industry standards.
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 11.1, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. FAST RESPONSE AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FAST RESPONSE AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT THE DATA YOU PROVIDE WILL BE SECURE OR NOT LOST OR DAMAGED.
Fast Response AI does not guarantee or warrant that the use of our Services will generate any specific results or achieve your intended objectives. The effectiveness of our AI voice assistants may vary based on numerous factors outside of our control. While the goal is to provide AI voice assistant services that can improve your customer communications and operational efficiency, positive outcomes depend on multiple factors including, but not limited to, your business type, customer base, call volume, and how you configure and utilize our services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FAST RESPONSE AI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF FAST RESPONSE AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FAST RESPONSE AI’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE AMOUNT PAID BY YOU TO FAST RESPONSE AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section 12 will apply even if any limited remedy fails of its essential purpose.
You agree to indemnify, defend, and hold harmless Fast Response AI, its officers, directors, employees, agents, and third parties from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from:
Fast Response AI agrees to indemnify, defend, and hold you harmless from and against any third-party claim alleging that the Services, when used as authorized under this Agreement, infringe a U.S. patent, copyright, or trademark. This indemnification does not apply to claims arising from:
The indemnifying party’s obligations under this Section 13 are contingent upon the indemnified party:
Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding its existence, validity, or termination, shall be resolved by final and binding arbitration in accordance with the Federal Arbitration Act.
The arbitration will be conducted by a single neutral arbitrator selected by mutual agreement or, if that is not possible, by the American Arbitration Association. The arbitration will take place in Delaware, unless otherwise agreed by the parties.
YOU AND FAST RESPONSE AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Fast Response AI agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights in any court of competent jurisdiction.
Fast Response AI is committed to complying with applicable data protection laws and regulations, including but not limited to:
For users located in the European Economic Area (EEA), Switzerland, or the United Kingdom:
For California residents:
Fast Response AI respects and complies with the rights granted to consumers under various state privacy laws, including but not limited to those in Virginia, Colorado, Connecticut, and Utah. These rights may include the right to access, delete, correct, and opt out of certain processing of personal data.
If you are accessing our Services from outside the United States, you acknowledge that your personal data may be transferred to, stored, and processed in the United States, where our servers are located. We implement appropriate safeguards to protect your information when transferred internationally.
Business customers subject to the GDPR, CCPA, or other data protection laws may request a Data Processing Addendum (DPA) by contacting support@fastresponse.ai.
These Terms and any dispute arising out of or relating to these Terms will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.
You may not assign or transfer these Terms, or any rights or obligations under these Terms, without Fast Response AI’s prior written consent. Fast Response AI may assign these Terms, in whole or in part, without restriction.
Neither party will be liable for any delay or failure to perform under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Fast Response AI. Neither party has the power or authority to bind the other or to create any obligation on behalf of the other.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
No waiver of any provision of these Terms will be deemed a further or continuing waiver of such provision or any other provision, and failure to assert any right under these Terms will not constitute a waiver of such right.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fast Response AI regarding the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, relating to the subject matter hereof.
If you have any questions about these Terms, please contact us at:
Helpiz, LLC dba Fast Response AI
Email: support@fastresponse.ai
Website: www.fastresponse.ai
By using the services of Fast Response AI, you hereby agree to these Terms of Service. Your continued use of our Services confirms your ongoing acceptance of these Terms, including any updates or modifications that may be made from time to time.
When you create an account or use our Services for the first time, we will present these Terms of Service and Privacy Policy to you. By continuing to use our Services after viewing these documents, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Fast Response AI offers 24/7 AI-driven tools for lead capture, meeting bookings, and instant customer support.