Retail Answering Service That's Also Your Phone System
Shoppers reach your staff first. When nobody can pick up, the AI receptionist answers 24/7, handles hours and stock questions, holds items, takes phone orders, and logs every call, human or AI, in one inbox.
Keep your current number: port it over, or simply forward it.
Call it and play one of your customers. It's a demo line for a fictional company.
InboxAllAI answeredYour team
AI
Hours and directions before you open the till9:05 AM
Are you open today, and where do you park?
AnsweredAI answered
AI
Stock check while the floor is slammed10:40 AM
Do you have the blue one in a medium?
In stockAI answered
P
Regular with a detailed question12:15 PM
Which of the two grinders would you recommend?
Call loggedPriya answered
AI
Phone order for pickup3:30 PM
Can I order two dozen for pickup at five?
Order takenAI answered
AI on a call now
Here's a Saturday. You barely touched your phone.
A real-shaped day. Every call rang your team first. The AI took the ones nobody could, and every call and text landed in one inbox.
7touch points
3sales saved
0walked customers
9:05 AM
CallHours and directions before you open the tillAIAI answered
“Are you open today, and where do you park?”
Answers from your hours and location on the first ring, so the customer heads over instead of guessing and going somewhere else.
Answered · lead saved
10:40 AM
CallStock check while the floor is slammedAIAI answered
“Do you have the blue one in a medium?”
Checks the item against what you've set, confirms it's in stock, and holds it under the caller's name with a pickup time — while your staff stay with the customers in the store.
In stock · held
12:15 PM
CallRegular with a detailed questionPPriya answered
“Which of the two grinders would you recommend?”
Rang the floor; Priya picked up live from the app on the store number. The call was still recorded, summarized, and filed on the customer.
Call logged
1:48 PM
TextCustomer texted instead of callingAIText · AI replied
New text · 1:48 PM
do you carry the large ceramic planters
We do — the 14" is $48 and we have three left. Want me to hold one for pickup?
yes please, name is Dana
A customer texts your store number instead of calling. The AI replies from the same number in seconds and carries it by text until the item's held or the order's placed. The thread lands in the same inbox as your calls.
Replied in seconds · order placed
3:30 PM
CallPhone order for pickupAIAI answered
“Can I order two dozen for pickup at five?”
Takes the order, captures the name and pickup time, texts a confirmation, and notifies your team to have it ready — no one leaves the floor.
Order taken · pickup confirmed
5:10 PM
CallSupplier confirming a deliverySSam answered
“Your restock is landing Monday morning, that ok?”
The call rang the team; Sam took it live on the same number and kept the day moving.
Call logged
8:20 PM
CallAfter-hours product questionAIAI answered
“Do you carry gift cards, and what are Sunday hours?”
Answers from your product info and hours after you've closed, captures the lead, and logs it so nothing waits until tomorrow.
Answered · lead captured
Monday morning
No more scrolling. Just ask about it.
Ask Fast Response reads every call, text, chat, task and contact on your line. Type a question and get the answer with links to the actual conversations, plus quick actions you can act on.
7 conversations Saturday. 5 handled by the AI and 2 by your team, each with a recording or thread and a summary.
After-hours product questionSupplier confirming a deliveryPhone order for pickup
Ask about calls, texts, tasks or contacts…
Built around the calls you actually get
One system runs your store phone, your holds, and your follow-up, from the first ring to the pickup text.
01
Answer every call, 7 days a week
AI picks up hours, stock, and product calls whenever the floor is busy or the store is closed, so nothing hits voicemail.
02
Check stock & hold items
Confirms whether an item is in stock from what you've set, and holds it under the caller's name with a pickup time.
03
Take phone orders
Captures the order, the name, and the pickup or delivery details, then texts the customer a confirmation.
04
Answer hours, location & FAQs
“Are you open?”, “where do you park?”, “do you carry X?” — answered automatically from your store info, every time.
05
Ring the floor when needed
Anything the AI can't handle rings your team so a staff member can pick up live on the same store number.
06
Bring shoppers back
Outbound AI calls and texts announce restocks, sales, and events to past customers, and win back the ones who drifted.
07
Survive the weekend rush
Unlimited concurrency means a Saturday with the phone ringing off the hook still gets every call answered — no busy signal.
08
Every call logged and visible
Recording, transcript, and summary for each call in a built-in CRM, so you see every hold, order, and request.
Running more than one business or location?Switch between them from one login, with one inbox across all of them.
Multi-business · all plans
What's different from forwarding calls to an AI receptionist?
Most AI receptionists just forward the calls you miss to their AI, so they only ever see those. Fast Response is the business line itself, so every call lands in one place.
Forwarding to an AI
Only the calls the AI takes are loggedYou forward the calls you miss to their bot, so that's all it ever sees.
Calls your store answers leave no recordPick up on a cell and there's no recording, transcript, or summary.
Automations fire on the AI's calls onlyRules can't act on a call the system never handled.
Phone line and AI dashboard stay separateTwo tools, two inboxes, nothing joined up.
Fast Response
AI and team calls in one logWhoever answers, the call lands in the same place.
Every call recorded, transcribed & summarizedFiled on the contact automatically, with the texts and chats.
Automations on every call, AI or humanText a booking link to a caller who didn't speak, or text your own rep the second a hot lead comes in.
One business line and inboxCalls, texts, and web chat together, not scattered.
The AI handles the call. Automations act on what happened in it: the category, the summary, the transcript, whether it was resolved. Pick a recipe, edit the text, turn it on.
Call trigger
When someone texts a giveaway keyword, add them to the Entries list and reply that they're in.
Call trigger
When someone texts a promo keyword, reply with the offer and tag them for that campaign.
Call trigger
When someone is added to the Winners list, text them where and when to pick up.
Call trigger
When a caller sounds upset, text me the summary and a link to the call.
Pay as you go after your allowance, from a prepaid wallet you control. See full pricing
Retail, in depth
How much does a missed call cost you?
Why do retail stores use an answering service?
Because your staff are helping the customer in front of them, and the phone rings anyway — someone checking your hours, asking if you carry a product, or wanting to place an order. Nobody can leave the floor to grab it, so the call goes to voicemail and the customer drives to whoever answers. Fast Response answers on your own store line, checks hours and stock against what you've set, holds the item under the caller's name, takes the order, and rings the floor for anything it can't handle. Every call is logged in one inbox, so a busy Saturday never costs you a sale.
A missed “do you have it in stock?” call is a customer who drives to the store that picked up.
A human answering service runs $200–500 a month to take a message your staff still has to chase down. Fast Response is $29 for the line and AI answering seven days a week, $79 with team accounts and order automations, $249 with outbound restock and sale announcements. No per-seat fees, no contract.
Answer hours, stock, and product calls without leaving the floor
The three calls a store gets all day are “are you open?”, “do you carry this?”, and “can you hold one for me?” Fast Response answers all three from the hours, location, and product details you set, holds items under the caller's name with a pickup time, and takes phone orders — then texts the customer a confirmation and notifies your team. When the AI can't answer something, it rings the floor so a staff member can pick up live on the same number. Your team stays with the shoppers who walked in, and the phone stops costing you the ones who called.
Fast Response starts at $29/mo, and $79/mo covers your whole team with no per-seat fees. No contract. Most stores are live in about 5 minutes, and you only pay more if you go past your monthly call and text allowances, far below the $200–$500/mo a traditional call center runs. See full pricing →
Yes. Set your products and availability and the AI confirms whether an item is in stock, then holds it under the caller's name with a pickup time. For live inventory, it can hand off to a staff member or capture the request so your team can check and text back.
Yes. The AI captures the order, the customer's name, and the pickup or delivery details, texts a confirmation, and notifies your team to have it ready — without anyone leaving the floor.
The call rings your team first, and if everyone's busy the AI answers so nothing goes to voicemail. Customers who text your business number instead get an instant AI reply from the same number, in the same inbox.
Yes. The AI answers hours, location, and product questions 24/7, captures leads and orders after hours, and logs them so nothing waits until you reopen.
Both. The AI answers every call in up to 40 languages so nothing hits voicemail, and any staff member can pick up live or take over a call the AI is already handling. Whoever takes it, you get one recording, transcript, and summary per call.
Yes. You can port your existing number over to Fast Response, or keep it where it is and forward missed calls to your AI assistant. In our mobile app, your personal calls and Fast Response calls are clearly labeled on the call screen, so you always know which is which.
Yes. On any plan you can place calls and send single texts from the web or mobile app, and the AI can send one-to-one follow-up texts on your behalf. Mass outbound calling and texting — importing a list and launching campaigns — is on the Scale plan and requires A2P registration (approval usually takes 2–3 weeks). You're always in control of what goes out.
The AI answers calls in up to 40 languages and switches to the caller's language automatically. Transcripts are accurate in 10 languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian and Dutch.
All data is encrypted in transit and stored on U.S.-based servers. Your recordings, transcripts, and summaries stay private unless you choose to share them, and we never sell your data.
Stop sending customers to voicemail
Get your AI business line answering calls, texts, and chats in about five minutes. Keep your current number: port it or forward it.
