For retail stores & shops

Retail Answering Service

The AI answering service that's also your business phone.

Whether the AI answers or your floor staff does, every call lands in the same inbox with the same recording, transcript and summary. The AI answers hours and stock questions, holds items, and takes phone orders, 7 days a week.

No card neededFrom $29/moLive in about 5 minutes
S
Sam
Live
CALL SUMMARY
Reason
Do you have the espresso machine in stock?
Outcome
In stock · held under the caller's name
Details
Pickup by 6pm today · confirmed by text
Next step
Team notified to set it aside
View transcript
(424) 381-0731
Your own US number, pick any area code
It's a real phone line you and your floor staff can use, not just an AI. Your team answers, or the AI does when everyone's with a customer. Either way the call is recorded, summarized and filed on the contact, in one inbox. Call, text and chat from the app, ring it to the counter, put it on your storefront and website, or port in the number you already have.
Available oniPhoneAndroidany web browser
Here's a Saturday. You barely touched your phone.
WHO PICKED UPAI · nobody on the team answeredYour team · same number, from the appText thread
9:05 AM
AI answeredHours and directions before you open the till
Answered · lead saved
Are you open today, and where do you park?
Answers from your hours and location on the first ring, so the customer heads over instead of guessing and going somewhere else.
10:40 AM
AI answeredStock check while the floor is slammed
In stock · held
Do you have the blue one in a medium?
Checks the item against what you've set, confirms it's in stock, and holds it under the caller's name with a pickup time — while your staff stay with the customers in the store.
12:15 PM
Priya answeredRegular with a detailed question
Call logged
Which of the two grinders would you recommend?
Rang the floor; Priya picked up live from the app on the store number. The call was still recorded, summarized, and filed on the customer.
1:48 PM
SMS · auto-textHung up while everyone was ringing up salesPro
Texted back in 5 seconds · order placed
Missed call · 1:48 PM
Sorry we missed you! This is Bloom & Co. What can we help you find? Reply here.
do you carry the large ceramic planters
We do — the 14" is $48 and we have three left. Want me to hold one for pickup?
yes please, name is Dana
Caller hung up on ring four. The missed-call automation texts them instantly from your store number, and the AI carries it by text until the item's held or the order's placed.
3:30 PM
AI answeredPhone order for pickup
Order taken · pickup confirmed
Can I order two dozen for pickup at five?
Takes the order, captures the name and pickup time, texts a confirmation, and notifies your team to have it ready — no one leaves the floor.
5:10 PM
Sam answeredSupplier confirming a delivery
Call logged
Your restock is landing Monday morning, that ok?
The call rang the team; Sam took it live on the same number and kept the day moving.
8:20 PM
AI answeredAfter-hours product question
Answered · lead captured
Do you carry gift cards, and what are Sunday hours?
Answers from your product info and hours after you've closed, captures the lead, and logs it so nothing waits until tomorrow.
7 touch points
4 by AI, 1 auto-text, 2 by your team
3 sales saved
held items and phone orders, no callbacks
0 walked customers
nobody left the floor to grab the phone
Try it before this weekend's rush.
Try It FreeHear the AI: (424) 381-0731
No card needed · free to try · live in about 5 minutes
Real calls

Hear the AI answer, in its own voice.

Real recordings from the same assistant that will answer your line: booking, capturing details, and switching languages mid-call.

AI ASSISTANT
AI Appointment Booking

This assistant booked an appointment straight onto our client's calendar — automatic win!

1:34
AI ASSISTANT
Inbound Call FAQ

This assistant handled questions from inbound calls about a short-term rental listed for sale on the MLS.

2:30
AI ASSISTANT
Collecting Information

This assistant collected customer information and sent an SMS notification with it to the business owner.

0:49
AI ASSISTANT
Switching to Mandarin

Our assistant speaks 40+ languages — hear it switch from English to Mandarin mid-call.

0:36

What's different from forwarding calls to an AI receptionist?

Most AI receptionists just forward the calls you miss to their AI, so they only ever see those. Fast Response is the business line itself, so every call lands in one place.

Forwarding to an AI
Only the calls the AI takes are logged
Calls your store answers on a cell leave no record
Your phone line and their AI dashboard stay separate
Fast Response
AI-answered and team-answered calls in one log
Every call recorded, transcribed, summarized and filed on the contact
One business line and inbox, with the texts
See how the call inbox works →
Pricing

Simple, flexible pricing

Start at $29/mo and scale up when you're ready. No contract.

Starter
$29/mo
Handle everyone who contacts you.
For operators who are done losing business to voicemail.
250
Voice min
30
AI min
250
Texts
Chats
Included each month, then pay-as-you-go
Calls and texts, answered 24/7
Outbound AI calls
Website chat embed
Emergency triage and dispatch to your on-call staff
SMS and email AI call summaries
Try it free
No card needed · cancel anytime
Most popular
Pro
$79/mo
Handle everyone — and automate the follow-through.
Everything in Starter, plus your whole team, automations, and integrations.
1,000
Voice min
100
AI min
1,000
Texts
Chats
Included each month, then pay-as-you-go
Everything in Starter, plus
Team accounts — unlimited users
Automations
Integrations
Lower overage rates
Priority support
Try it free
No card needed · cancel anytime
Scale
$249/mo
Built around your operation.
For high-volume operators who want the phones handled their way.
2,000
Voice min
250
AI min
2,000
Texts
Chats
Included each month, then pay-as-you-go
Everything in Pro, plus
Mass outbound AI calling & texting
Toll-free number option
Custom workflows
White-glove onboarding
Lowest overage rates
Direct support line, same-day response
Try it free
No card needed · cancel anytime
Free to try — no card needed
Your own business phone number
iOS, Android & web apps included
Calls, texts & website chat — you or the AI
No contract — cancel anytime

Why do retail stores use an answering service?

Because your staff are helping the customer in front of them, and the phone rings anyway — someone checking your hours, asking if you carry a product, or wanting to place an order. Nobody can leave the floor to grab it, so the call goes to voicemail and the customer drives to whoever answers. Fast Response answers on your own store line, checks hours and stock against what you've set, holds the item under the caller's name, takes the order, and rings the floor for anything it can't handle. Every call is logged in one inbox, so a busy Saturday never costs you a sale.

How much does a retail answering service cost?

A human answering service runs $200–500 a month to take a message your staff still has to chase down. Fast Response is $29 for the line and AI answering seven days a week, $79 with team accounts and order automations, $249 with outbound restock and sale announcements. No per-seat fees, no contract.

Compare answering service costs

Answer hours, stock, and product calls without leaving the floor

The three calls a store gets all day are “are you open?”, “do you carry this?”, and “can you hold one for me?” Fast Response answers all three from the hours, location, and product details you set, holds items under the caller's name with a pickup time, and takes phone orders — then texts the customer a confirmation and notifies your team. When the AI can't answer something, it rings the floor so a staff member can pick up live on the same number. Your team stays with the shoppers who walked in, and the phone stops costing you the ones who called.

Stop sending customers to voicemail

Get your AI business line answering calls, texts, and chats in about five minutes.

No card needed · available on iOS, Android & web
Dashboard
Test Call AssistantPhone DialerRiverside PM
+1 (916) 555-0142
95 calls in last 7 days · 18 after hours · 3 open tasks
Last 7 days ▾Edit dashboard
Needs attention now
3items
Follow-up tasks across 3 calls.
Call volume
95calls+12
71 incoming · 24 outgoing.
After-hours calls
18of 95+4
Outside 9am–6pm. AI answered all 18.
AI vs team handled
AI 61Team 34
Team time saved
3h 12m
Talk time the AI absorbed instead of your team.
Tasks from Calls
3 open across 1 type · 1 overdue
All tasks →
Leasing1
1 overdue
Confirm ShowingOverdue 4h
Caller asked about the 2BR on Oak St. AI booked 11am tomorrow — confirm access with the current tenant.
Suggested owner: leasing · from +1 (916) 555-3071
Priya Gill
+1 (916) 555-3071
AI CallFollow-up
Prospective tenant asked about price, pet policy and availability. AI answered from the listing and booked a showing into Dana's calendar.
0:00 / 1:22
Open full callAI CallManual CallTextShare
Latest Calls
95 calls · 71 incoming · 8 unreviewed
View all calls →
AllNeeds actionUnreviewedMore (8) ▾
PG
Priya Gill
+1 (916) 555-3071
Aug 13, 7:15 AM · 1m 22s
LESS ▴
New lead · leasingAI Call1 task
Outcome
Follow-up required
Handled by
AI Call
Status
Customer ended
How it ended
AI booked a showing and offered to text the address.
Details captured
Unit
2BR · 1450 Oak St
Budget
$2,400/mo
Move-in
Sept 1
Pets
1 cat
Pre-qualified
Yes · 3× income
Next step
Showing tomorrow 11am
0:00 / 1:22
AI CallManual CallTextShareMark Reviewed
Marcus T.
+1 (916) 555-4410
Human CallVendor
Owner check-in
+1 (916) 555-2298
Human CallIncoming
AI → Dana takeover
+1 (916) 555-7756
AI CallLeasing
Questions

Frequently asked questions

Fast Response starts at $29/mo and covers your whole team, with no per-seat fees and no contract. Most stores are live in about 5 minutes, and you only pay more if you go past your monthly call and text allowances — far below the $200–$500/mo a traditional call center runs. See full pricing
Yes. Set your products and availability and the AI confirms whether an item is in stock, then holds it under the caller's name with a pickup time. For live inventory, it can hand off to a staff member or capture the request so your team can check and text back.
Yes. The AI captures the order, the customer's name, and the pickup or delivery details, texts a confirmation, and notifies your team to have it ready — without anyone leaving the floor.
The call rings your team first, and if everyone's busy the AI answers so nothing goes to voicemail. If the caller hangs up before anyone picks up, the missed-call auto-text (Pro and up) texts them back within seconds and carries the conversation until it's handled.
Yes. The AI answers hours, location, and product questions 24/7, captures leads and orders after hours, and logs them so nothing waits until you reopen.
Both. The AI answers every call in 40+ languages so nothing hits voicemail, and any staff member can pick up live or take over a call the AI is already handling. Whoever takes it, you get one recording, transcript, and summary per call.
Yes. You can port your existing number over to Fast Response, or keep it where it is and forward missed calls to your AI assistant. In our mobile app, your personal calls and Fast Response calls are clearly labeled on the call screen, so you always know which is which.
Yes. On any plan you can place calls and send single texts from the web or mobile app, and the AI can send one-to-one follow-up texts on your behalf. Mass outbound calling and texting — importing a list and launching campaigns — is on the Scale plan and requires A2P registration (approval usually takes 2–3 weeks). You're always in control of what goes out.
The AI answers calls in 40+ languages and switches to the caller's language automatically. Call transcripts, summaries, and text replies are available in 11 languages.
All data is encrypted in transit and stored on U.S.-based servers. Your recordings, transcripts, and summaries stay private unless you choose to share them, and we never sell your data.